Chapter 11 – Human Resources


1. Identify the four basic rules in preparing for interviews, assess the strengths and weaknesses of different types of interview approaches, and differentiate between closed ended and open-ended questions.
2. Identify the employment laws that impact the hospitality and tourism industry and the role of human resources managers in applying these laws.
3. Distinguish between direct and indirect compensation, and identify factors that influence pay.
4. Explain the concept of corporate social responsibility, and describe examples of how hospitality and tourism companies are including corporate social responsibility initiatives in their organizations.