Chapter 6 – Communication


1. Identify the purpose of implementing effective communication systems.
2. Explain the role of tact and diplomacy in effective communication.
3. Identify the various forms of communication.
4. Explain the reasons for communicating clearly and effectively with guests.
5. Explain the effect of verbal and nonverbal communication on guests and co-workers.
6. Explain the importance of office etiquette to the hospitality and tourism industry.
7. Identify the rules of written and electronic communication skills.
8. Identify the seven barriers to effective communication.
9. Identify the purpose of interdepartmental communication methods.
10. Identify the purpose of a Comm Center in hospitality and tourism operations.