Chapter 6 – Front Office Leadership


1. Identify the key duties and responsibilities of the front office manager.
2. Identify the reports attached to the night audit process.
3. Describe how labor costs are managed by the front office.
4. Explain the role of job descriptions and specifications in measuring employee performance.
5. Summarize the role of the front desk in selling to guests.
6. Identify green practices that can be initiated and implemented by the front office.