Chapter 7 – Managing Hospitality Operations


1. Identify which positions report to the executive housekeeper.
2. Identify the duties and responsibilities of the executive housekeeper.
3. Explain how the housekeeping department manages the budget process.
4. Identify methods housekeeping management can implement to control labor and linen expenses.
5. Describe how the executive housekeeper develops, communicates, and monitors performance standards for housekeeping staff.
6. Explain how the training of housekeeping staff is conducted.
7. Discuss housekeeping management’s role in promoting sustainable green practices.