In today’s competitive lodging industry, service is everything. Staff need to be able to provide the “WOW!” factor… where a guest’s experience exceeds their expectations.
The 3A Hospitality English Certification Program focuses on international service standards, and the English needed to create the best impression when working on a resort property or in an executive hotel. The program emphasizes cultural awareness and use of ‘polite speech’ to appropriately deal with guests from around the world.
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Download our information booklet detailing the Triple-A Hospitality English Certification Program. This booklet has a selection of some of the different elements of the program, such as the textbook, workbook, Instructor guide, and PPTs.
Download full example units below:
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