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Samples & Downloads

In today’s competitive lodging industry, service is everything. Staff need to be able to provide the “WOW!” factor… where a guest’s experience exceeds their expectations.

The 3A Hospitality English Certification Program focuses on international service standards, and the English needed to create the best impression when working on a resort property or in an executive hotel. The program emphasizes cultural awareness and use of ‘polite speech’ to appropriately deal with guests from around the world.

     

Screenshots

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Downloads

Download our information booklet detailing the Triple-A Hospitality English Certification Program.  This booklet has a selection of some of the different elements of the program, such as the textbook, workbook, Instructor guide, and PPTs.

3A Hospitality English-DEMO

Download full example units below:

Unit 7 TB-WB example

Need even more???  Please let us know about any questions you have.

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